Let's talk

Contact.

Have questions or want to discuss a project? Email, phone, form, price calculator — pick whichever works best for you. We reply within 24 business hours, usually same day.

Contact details

Pick your preferred channel

Email
biuro@kreatywnaagencja.com.pl
Phone
+48 502 811 949
Address
Gimnazjalna 2/M501
85-007 Bydgoszcz
Quick online quote
Check service pricing
Initial estimate in 2 minutes, no strings attached.

Write to us

We reply within 24 business hours.

What to expect

What happens after the first contact

A transparent process — no "we'll think about it and get back to you." You know what you get and when, and when you make decisions.

01

Message

You fill out the form or send us an email. In short: what you want to do, when, your budget (if you know it).

02

Reply < 24h

Within one business day you get a first reaction — either a simple "yes, we've got this" or follow-up questions.

03

Conversation

Phone or Google Meet, 30-60 minutes. Free, no strings attached. We discuss scope, constraints, your goals.

04

Quote + plan

Within 2-3 days you get a fixed-price quote + timeline + a proposed first milestone.

Working hours & availability

When you can reach us

Standard

Mon-Fri 9:00-17:00 CET — we pick up the phone and reply to emails within 1-4 hours.

Average email reaction time in working hours: ~40 minutes. Phone: we always answer or call back within an hour.

Outside hours

Evenings + weekends — we reply to emails the next business day.

During active engagements, we're available on Slack / Discord / Teams outside hours too — when needed.

Incidents / SLA

24/7 for clients with an SLA — response time < 4 business hours.

Emergency number + Discord channel + uptime monitoring. Full SLA to be agreed for critical projects.

FAQ

Most common questions before the first call

Is the first call really free?

Yes. 30-60 minutes on phone or Meet — no strings, no "deposit first." We advise even if it turns out the project isn't a fit for us — then we recommend someone who knows the area better.

Do you only work with clients from Bydgoszcz?

No. Our office is in Bydgoszcz (Gimnazjalna 2/M501), but 80% of projects we run remotely — with clients across Poland, Germany, Netherlands, UK. We meet in person only when both sides see the point.

What does the contract look like? Do I sign an NDA?

Standard is a work-for-hire contract with full IP transfer. We happily sign an NDA if you need one (we have a template or accept yours). All important agreements go in writing — never just "we agreed on the phone."

What are the payment terms?

Standard: 30% deposit upfront, 70% on delivery. For larger projects (over 15k PLN / ~3.5k EUR) we split payments into 3-4 milestones after each is accepted. VAT invoices, payment by bank transfer or BLIK.

Can I see pricing before I call?

Sure — try the online calculator. Choose project type, options, extras — you see an initial price right away. It's an estimate — the final quote (after the first call) may differ by ±15%, depending on details the calculator can't capture.

What do you need from me for a quote?

The more the better, but minimum: (1) business goal (what do you need it for?), (2) functional scope (what exactly should it do?), (3) deadline and budget (at least a range), (4) materials if you have them — logo, brand book, content, photos. We handle missing materials too, but it extends the quote process.

What if I already have a contractor and want a second opinion?

We do code review & project audit — 200-600 EUR depending on scale. You get a written report: what's OK, what needs refactoring, security and performance risks. No "hire us instead" agenda — a genuinely honest assessment.

Szukasz szybszej i tańszej opcji? Nasz automatyczny Audyt Strony (150 zł, wynik w kilka minut) sprawdza SEO, bezpieczeństwo, RODO, wydajność, dostępność i widoczność w AI — to dobry pierwszy krok przed decyzją o pełnym code review.

Do you issue VAT-free invoices? Do you work with clients abroad?

Invoices: VAT 23% for Polish clients (we're VAT-registered), 0% VAT (reverse charge) for EU clients with a valid VAT-UE number, EUR invoice for non-EU. Payment: bank transfer, BLIK, Stripe (card), Wise for international.

Where to find us

Bydgoszcz, Gimnazjalna 2/M501 (Poland)

Bydgoszcz city centre, office M501 in the Gimnazjalna building. On-site meetings by prior arrangement — we have a small office, so no "drop in whenever."

Ready?

Fastest path: calculator or phone

In the online calculator you'll get an initial estimate in 2 minutes. Or call: +48 502 811 949 — we always answer when we can.

Get a quote Call now